Delivery Arrangements
Delivery Area
- We offer delivery services exclusively within Hong Kong, including Hong Kong Island, Kowloon, and the New Territories.
- Please be advised that deliveries to some remote areas or outlying islands may be subject to additional time or may not be available.
Delivery Charges
- Free delivery for orders over HK$350; for orders under HK$350, a delivery fee of HK$50 will be applied.
Dispatch Time
- Orders are typically dispatched within 7 business days following order confirmation.
- Custom orders or orders during peak periods (e.g., holiday promotions) may require extended processing and dispatch times.
Delivery Time
- Delivery is generally completed within 1-3 business days after dispatch.
- Actual delivery times can vary depending on geographic location, traffic conditions, and other external factors.
Tracking Information
- After your order has been dispatched, you will receive an email containing a tracking number.
- This tracking number can be used to monitor the current status of your package via the courier’s website.
Special Circumstances
- In the event of force majeure conditions such as strong winds or heavy rainfall affecting delivery schedules, we will promptly inform you of the adjusted expected delivery time.
- If a package is lost or severely damaged during transit, we will provide options for either a refund or a reshipment.